Terms & Conditions

PRICES

All pricing does include delivery to one location in US mainland. Shipping to Canada, Alaska, Puerto Rico, Hawaii...may require additional cost. Please contact your sales rep or service@giftargetinc.com. 

Additional charges apply for additional decoration options (e.g adding a second print color to an item that includes a one (1) color print). Some decoration options may incur an extra cost if changes are made. This will be conveyed and discussed before an order moves to production. Examples of this are embroidery prices being based on up to 10,000 stitches, some logos will require additional charges if the stitch count exceeds this. Metallic thread colours will incur an extra cost depending on qty and logo size.

Split-deliveries will incur a delivery charge per additional location.

Due to currency and materials fluctuations, prices are subject to change without notice.

ARTWORK APPROVAL

Logos are to be supplied in vector format, for example, EPS format, AI format, PDF format. 

An artwork proof will be supplied for all orders (excluding exact repeat orders). Once the proof is received it is necessary to confirm it by email. Without proof confirm, the production & advertised production times will not start.

After artwork proof agreement is received back from the customer, the order will be scheduled into production. At this time it will be too late to make any adjustments. Giftarget is not liable for any errors in your chosen decoration method (e.g printing, engraving etc) if the customer has approved incorrect artwork. The client must ensure product details, colors, quantities, decoration methods and artwork details are correct prior to approving their artwork. Any costs incurred in reprinting and reproducing the items will be at the customers discretion and cost.

COLOR MATCHING

All printing and embroidery colors in your artwork approval are to be used as an indicator only and some variations may occur between monitors. Colors on the screen can look different when printed. To get as close to a match as possible, you must supply a PMS colour for printing. We do our best to closely match PMS colours however an exact match is not always possible. Giftarget takes no responsibility for incorrect colors supplied by the client. Every effort will be made to match the nominated print colors however exact matches are not guaranteed and tolerance to 2 shades is to be considered acceptable.

PRODUCT IMAGES & COLORS

All product images should be used as a guide only. Some slight differences may be evident between the photo and actual product at times. This may occur between different batches of stock and product photos not being updated. The product description will explain product features such as sizing. Please be sure to read all details before confirming an order.

Product colors may vary slightly compared to what is seen on screen, there are a variety of reasons for this including different color profiles across different computer screens and also slight variations in colors between batches of stock. If the product color is 100% critical then we highly suggest ordering a physical sample before giving approval and proceeding on a full order.

Giftarget will not take any liability for slight color variations between orders as this is common industry standard.

ORDER FULLFILMENT

An order will be confirmed as completed in full for anything over 98% quantity supplied. With the large volume of some orders there may be slight variances in final quantities. Anything short of 98%, Giftarget will provide a refund for the shortages rather than providing the extra items due to the complexity of some printing processes. 

We cannot take any liability for goods if they are lost or misplaced after a delivery occurs. Confirmation from the courier as the goods being delivered to your supplied address is deemed as a successful supply of the order.

CANCELLING AN ORDER

If your artwork proof has been approved and payment is made already, Giftarget can not cancel the order as your goods are likely to be in production.

If your artwork proof has been approved but the payment is not made, Giftarget can cancel the order as requested and will confirm with you.

STOCK AVAILABILITY

Inventory stock is on a first paid/approved basis. Stock is not secure until both payment and artwork approval are received. If we do not have stock at the time your order we will contact you to offer an alternative or offer a refund if preferred. If you place an order and stock is no longer available, you will be given the option of an alternative or a full refund of your order. Not all stock is held in our own warehouses and some stock can only be sourced/ordered once both approval and payment are received.

SHIPPING

Shipping instructions, delivery instructions and delivery dates (if applicable) must be included in your order. Changes to shipping instructions must be in writing and confirmed by Giftarget. We will not be responsible for delays by the courier. Delays caused by couriers are not the responsibility of Giftarget and no refunds, credits or returns will be given to the client due to carrier issues.

COMMUNICATION

By placing an order with Giftarget, you consent to receiving transactional emails for order processing and artwork approval. Additionally, you may receive product updates via email to stay informed. Acceptance of our terms implies agreement to receive these emails. If you wish to opt out, please contact us after completing your order. We prioritise communication during the ordering process, and opt-out requests will be honoured after order fulfilment.

ACCEPTANCE

By processing your order, accepting a quote or invoice via email, or confirming an artwork proof, you are agreeing to the terms and conditions.